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Pipe leaked once more following day and he came buy and also fixed it once more. By this time the ceramic tiles where coming up and rug was wrecked.




We have called as well as left messages numerous times and no one returns our phone call to allow us know what is taking place. Lots of telephone calls over 3 months and no return calls. I am 90years old as well as do not need this agravation. Desired End Result, Call by the organization; Repair; Finish the job, We have spoken to the customer and also requested the repair work estimate from their contractor.

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They left a mess in the driveway, basement and also one individual vomited in front backyard. Broke commode and it leaked in basement after salesperson stated they would certainly need to eliminate it.


After repeated conversations as well as them not showing up we informed them to deal with the leaky home window. Once more was informed they do not do home windows as well as were informed the window requires to be replaced. Desired End result, Invoicing modification, We spoke with the customer on October 5th as well as all issues have been fixed with the exemption of the home window.

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(The consumer showed he/she DID decline the response from the service.) Safestep never ever accepted fix problem. I was informed to obtain estimate and also then they would certainly choose if the window repair or substitute would certainly be covered. He (James) would certainly have to take it to his above see if it would certainly be approved.


09/23/2021On Aug 3, 2021 I gave a $2000 down payment to purchase a stroll in tub. It was mosting likely to be financed and also arranged for install in Sept 15,2021. My money never ever got approved as well as I have been calling to obtain my down payment returned. This week I have left messages to both the company and my sales person to examine the status of my return.

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The refund was processed into accounts payable that day. I shouldn't have to call all the numbers I can discover to get my refund. It is a genuine aggravation to hold up an additional company that is giving the very same solution to wait till I obtain my cash back.

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When I tried to make use of the tub, the breaker maintained tripping. On Jan 21, 2021, I attempted to use the tub. My daughter maintained resetting the breaker however it tripped whenever I tried anything on the tub. I called Amir and he appeared Jan 26. He inspected everything out as well as told me he required to get some parts.




I told her that someone had currently appeared and also was caring for it. (continued) Desired Result, I desire this tub out of my residence, my total refunded, $2,500 for the upgraded hot water heater great post to read that, I am writing to reply to Ms. ***'s issue. First, I intend to excuse the concerns she has had with her walk-in tub.

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We have gotten in touch with Ms - walk-in tubs Charleston,. *** and also we are mosting likely to replace her existing walk-in bathtub with a new walk-in bathtub of the exact same model and size with the same warranty. As soon as the new walk-in bathtub is installed and also she is fully satisfied with the tub and also the installment, we will attend to the inconvenience she has actually experienced throughout the period where she was unable to utilize her walk-in tub.


This is a continuation of a previous complaint that was not fixed to my fulfillment. Issue affixed. We are not able to review the attachment filed by Ms. ***. Walk-In Tubs Charleston,. When we attempt to expand it, the kind becomes as well fuzzy to read. *** Paper Affixed *** This index is an extension of my previous complaint that was not fixed to fulfill my satisfaction.

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Brian ******* called and claimed he wishes to get me an entirely brand-new bathtub. I asked him what type of payment I would enter enhancement to a new bathtub. Each time I asked him, he would claim, we will certainly have to wait to see what prices are included with the new tub.


Saturday, June 26, my brand-new tub was ultimately set up. Ultimately, connected with Brian M ***** on company website July 9. After the new bathtub was mounted, he said it ran out his hands and an additional department would certainly be taking care of the financial resources. Whenever I called him, he would claim he would certainly call me back in 10 minutes.

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On July 13, I had actually a missed out on phone call from someone from money. When I lastly obtained him, he began out stating they typically pay $100 a month but given that it had been 6 months, he would offer me $200 a month.


He stated, well I can have obtained you a booster. I already had a booster that did no excellent. I had to obtain a larger heating unit. He said he would certainly give me an added $1,000 off due to the hot water heater. I informed him that I would certainly not accept less than $8000.